Frequently asked questions
How do I choose a fragrance?
Start with scent families you already enjoy—fresh, floral, woody or warm. Read the fragrance notes and request sample guidance if you are unsure.
Which diffuser is right for my space?
Consider the size and layout of your space, airflow, placement and desired controls. Compare each model’s verified specifications or contact our team for guidance.
Can I use the oils in any diffuser?
Check compatibility with your diffuser model before use. Contact us with the model name if you need help choosing an oil.
How long will a bottle last?
Usage depends on your diffuser, intensity settings and operating schedule. Ask our team for guidance based on your model rather than relying on a universal estimate.
Do you offer scenting for businesses?
Yes. Explore our business scenting options or contact us to discuss your space, brand and requirements.
Can you help me explore a custom fragrance?
Contact our team to discuss your project and currently available options. Development scope, quantities, pricing and timing are confirmed individually.
Can everyone use fragrance in a shared space?
Preferences and sensitivities vary. Consider the people using the space and any relevant facility requirements before introducing fragrance.
Where can I find shipping and return information?
Please review our Shipping Policy and Return & Exchange Policy for the applicable terms, or contact customer care with your order question.
How do I get setup or maintenance help?
Contact diffuser support with your model and the issue you are experiencing. Follow the instructions provided for your specific device.
How do subscriptions work?
Review the price, delivery frequency and cancellation terms shown for the selected subscription before ordering. Contact customer care if you need help with an existing subscription.