Warranty Terms for Aroma By Design Diffusers

Coverage Scope:

  1. Eligibility: This warranty applies exclusively to new machines purchased from Aroma By Design or its authorized dealers worldwide, not including resold or second-hand products.
  2. Warranty Period: The warranty is effective for 90 days from the date of purchase, covering eligible machines against defects in materials and workmanship. During this period, Aroma By Design commits to providing repair services and replacing defective parts at no additional charge, excluding essential oils.
  3. Extended Warranty Benefit: The warranty period will be extended indefinitely, without additional cost, for customers enrolled in an oil subscription plan with Aroma By Design, provided there are no interruptions in the subscription.
  4. Warranty Claim Process: To access warranty service, the original warranty card and purchase invoice must be presented. Customers are encouraged to contact Aroma By Design immediately within the warranty period for any service needs.

Exclusions from Warranty Coverage: This warranty does not extend to:

  • Damage or malfunctions resulting from accidents, fire, or any external causes.
  • Failures due to improper use, maintenance, or operation contrary to the instructions provided.
  • Repairs conducted by unauthorized personnel, leading to further damage.
  • Damage incurred during transportation or handling.
  • Absence of the original warranty card during claim.
  • Neglect in performing essential maintenance and cleaning.
  • Operational wear and tear exceeding the expected lifespan of the device.
  • Use of parts, machines, or essential oils not supplied or approved by Aroma By Design, including the use of scented oils not from Aroma By Design.
  • Devices purchased through unauthorized channels or resellers.
  • Unauthorized returns or repairs without prior approval from Aroma By Design.

Important Notes:

  • Authorization for Repairs: Obtain authorization from Aroma By Design before sending any device for repair to ensure proper warranty service processing.
  • Service Limitation: Repairs or replacements may use parts or products of original or improved quality and functionality but may not exactly match the original model or parts.

Worldwide Coverage: This warranty policy is global and applies to all purchases made within and outside the state of Florida, catering to our international customer base.

Contacting Aroma By Design: For warranty services, inquiries, or to initiate a repair process, please contact our customer support through the designated channels provided upon purchase.

Commitment to Satisfaction: Aroma By Design prides itself on the quality and reliability of its scent devices, offering this warranty to ensure a positive customer experience and uphold confidence in our products.

Legal Rights: This warranty gives you specific legal rights. Depending on your location, you might have other rights which vary from jurisdiction to jurisdiction. Ensure to keep your purchase receipt and warranty card safe as they are required for claiming warranty services.

Subscription Plan Advantage: Staying subscribed to Aroma By Design's oil subscription plan not only ensures a constant supply of our high-quality oils but also extends your device's warranty, guaranteeing ongoing support and maximizing your device's performance and lifespan.